We put this FAQ together to answer the most common questions about our brand, our products, and how to get the most out of your NovaLift routine. If you don’t see your question here, we’d love to help—reach us anytime at help@shopnovalift.com or (855) 982-2929.
About NovaLift
Who is NovaLift for?
Women who want to age on their own terms—gracefully, intentionally, and confidently. If you’re tired of “quick fixes” and want skincare that supports skin health at the root (not just after lines appear), you’re our people.
What makes NovaLift different?
We’re created by women, for women, and we design around root causes of visible aging: barrier resilience, hydration balance, daily stressors, and efficient delivery of proven actives. Every formula has a purpose, is easy to stay consistent with, and is built to fit real life—work, travel, and everything in between.
Are you cruelty-free?
Yes. We do not test on animals. We also work with suppliers who uphold the same standard.
Where are your products made?
We partner with reputable manufacturing facilities that follow Good Manufacturing Practices (GMP) standards and quality controls. We choose partners based on consistency, safety, and traceability.
Do your products have fragrance or common irritants?
We design with gentleness in mind. Whenever we include sensorial notes, they’re selected thoughtfully and at low levels. Check each product’s ingredient list for specifics and always patch test if you’re sensitive.
Product & Results
What are MicroGlow™ under-eye patches?
MicroGlow patches are single-use under-eye patches featuring dissolving micro-tips that deliver targeted actives directly where they’re needed. The goal: a smoother, plumper, more rested look over time—with results that feel natural and you.
Do the micro-tips hurt?
Most people describe the sensation as a light, prickly tingle that fades within a few minutes as the tips dissolve. If you experience discomfort, remove the patches and rinse with cool water.
How soon will I see results?
You may notice an immediate refreshed look after the first uses (think smoother makeup laydown and less creasing). Visible improvements build with consistency over several weeks as actives accumulate benefits.
How often should I use them?
For most, two to three times per week is a sweet spot. If your skin is very dry or you’re prepping for an event, you can adjust cadence. Always follow the product’s usage directions.
Can I layer them with retinol, vitamin C, or acids?
Yes—generally, use leave-on actives in your routine before applying patches only if they’re fully dry and non-occlusive. Many people prefer to use the patches on clean, dry skin, then seal with a gentle moisturizer afterward. If your routine includes intense actives, alternate nights.
Are your products safe for sensitive skin?
They’re formulated to be gentle. Still, sensitive skin varies widely—do a patch test on the inner arm or behind the ear for twenty-four hours before first use.
Can I use NovaLift products while pregnant or breastfeeding?
We recommend discussing any new skincare (including NovaLift) with your healthcare provider to ensure it’s right for you.
Do you offer a money-back guarantee?
We stand behind our products. If something isn’t working for you, reach out to help@shopnovalift.com and we’ll make it right per our Return Policy.
How To Use
Best way to apply MicroGlow patches?
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Start with clean, dry skin.
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Align each patch under the eye and press gently for ten to twenty seconds to help the micro-tips make contact.
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Leave on as directed (often overnight), then remove and follow with moisturizer and SPF in the morning.
Can I sleep in them?
Yes—sleeping in them can help the actives fully dissolve and absorb.
Do I need to store them a certain way?
Keep sealed in a cool, dry place away from direct sunlight. Reseal multi-pack pouches to maintain freshness.
Will they interfere with makeup?
Apply patches the night before or at least an hour before makeup. You’ll likely find concealer applies more smoothly afterward.
Ingredients & Safety
What kind of actives do you use?
We prioritize evidence-backed actives (for example: peptides, hyaluronics, soothing humectants, barrier-support lipids) and pair them with delivery formats that make sense for the skin area and goal.
Do your products contain parabens, phthalates, or mineral oil?
Formulas are built thoughtfully and avoid many commonly debated ingredients. See each product page for a full, current ingredient list.
I have an allergy. What should I do?
Please review the ingredient list and consult your healthcare provider if you have concerns. Patch test before full use.
Important: NovaLift products are cosmetic and are not intended to diagnose, treat, cure, or prevent any disease. Information provided is educational and not medical advice.
Orders, Shipping & Returns
How fast do you ship?
Orders typically ship within twenty-four hours on business days. You’ll receive tracking as soon as your order is on the way.
When will my order arrive?
Standard delivery is generally seven to ten business days depending on your location and carrier conditions. Carriers may experience delays during holidays or severe weather.
Do you ship internationally?
We’re expanding. Please check the checkout page for the most up-to-date list of destinations.
What’s your return policy?
We offer hassle-free returns. If something isn’t right, email help@shopnovalift.com or call (855) 982-2929 and we’ll guide you through it. Please see our full Return Policy for details.
Can I change or cancel my order after placing it?
We move fast. If you need a change, contact us immediately—while we can’t guarantee edits after fulfillment starts, we’ll do everything we can.
NovaLift VIP Club (Subscriptions)
What is the NovaLift VIP Club?
A members program for effortless refills and savings—built to help you stay consistent so results keep compounding.
How does the trial and billing work?
We offer a fourteen-day trial before your first membership billing. After the trial, your membership renews every twenty-eight days at $29.99 unless you cancel.
What do I get as a VIP?
Members-only pricing on refills, early access to new drops, periodic gifts, and priority support. Exact perks may evolve as we grow—your account page always shows current benefits.
How do I manage, pause, skip, or cancel?
You can manage everything from your account portal—update your next charge date, skip a cycle, change quantities, or cancel anytime before your renewal processes. Need help fast? Email help@shopnovalift.com or call (855) 982-2929.
Will I get reminders?
We send helpful reminders before upcoming renewals and shipment updates once your order is on the way. Make sure our emails aren’t going to spam.
Accounts, Payments & Security
What payment methods do you accept?
Major credit and debit cards and other popular digital payment methods shown at checkout.
Is my information secure?
Yes. We use industry-standard encryption and work with trusted payment processors. See our Privacy Policy for details.
I can’t log in—what now?
Use the “Forgot password” link to reset. Still stuck? Email help@shopnovalift.com and we’ll verify your account and get you back in.
Sustainability & Packaging
Do you offer refills?
We’re actively expanding refill options and right-sizing packaging to reduce waste. Your feedback helps us decide what to build next.
How should I dispose of used patches and packaging?
Patches are single-use and should go in regular trash. Boxes, inserts, and certain pouches may be recyclable locally—check your municipality’s guidelines.
Community & Support
How can I get routine advice?
Email us your current routine and skin goals at help@shopnovalift.com—a team member will send back simple, personalized recommendations.
I have feedback or an idea for a new product!
We’d love to hear it. Our product roadmap is community-driven. Send suggestions to help@shopnovalift.com with the subject line “Product Idea.”
Still have questions?
We’re here for you. Reach out at help@shopnovalift.com or (855) 982-2929 and a real human from our team will help.