Thank you for choosing NovaLift. We strive to provide a clear and transparent shipping experience from the moment you place your order until your items are delivered.
ORDER PROCESSING
All orders enter our fulfillment queue immediately after checkout. Our team verifies payment, confirms stock availability, and prepares your parcel for dispatch in less than 24 hours. Orders placed after 8 p.m. Eastern Time are treated as next business day submissions.
CARRIERS AND SERVICE LEVELS
We partner with leading carriers such as USPS, UPS, and FedEx for domestic shipments. The specific carrier is selected automatically based on destination, package weight, warehouse availability, and current network performance. Every parcel travels via a fully trackable service.
TRANSIT TIMES
Standard delivery arrives within 7-10 days for addresses within the contiguous United States. Please allow up to 14 business days when severe weather, carrier backlogs, or other unforeseen events slow transit networks. Transit estimates do not include the processing window noted above.
SHIPPING RATES
Shipping costs are calculated at checkout and displayed before payment is submitted. From time to time we run free shipping promotions; any active promotion will apply automatically when qualifying conditions are met.
TRACKING AND DELIVERY CONFIRMATION
When your parcel departs our facility an automated email containing a tracking link and carrier reference number is sent to the address provided at checkout. Updates post to the tracking page each time the parcel scans through a new facility. Delivery is confirmed once the carrier marks the package as delivered at the address on file.
ADDRESS ACCURACY
Customers are responsible for supplying a complete and accurate shipping address. If you notice an error please contact us within one hour of placing the order so we can update the address before dispatch. Once an order is in transit we are unable to reroute or redirect the parcel.
UNDELIVERABLE OR RETURNED PARCELS
If the carrier returns a parcel to us because it is undeliverable we will notify you by email. You may request a reshipment; new shipping charges may apply. Alternatively you may request a refund for the merchandise subtotal.
LOST OR DAMAGED PACKAGES
A package is considered lost when no tracking updates appear for 20 consecutive days, or when the carrier confirms loss. In such cases we will replace the items or issue a full refund at your discretion. If your parcel arrives visibly damaged please take photographs of the outer package and contents, retain all packaging materials, and notify us within 48 hours so we can open a claim with the carrier.
INTERNATIONAL ORDERS
At this time NovaLift ships only to addresses within the United States and its territories, Canada, the United Kingdom, Australia, and New Zealand.
CUSTOMER SUPPORT
If you encounter any shipping issue or have questions about your order status please reach out to our support team. Email us at help@shopnovalift.com or call us at (855) 982-2929. Our customer care hours are Monday-Friday from 9 a.m. to 6 p.m. Eastern Time excluding federal holidays. We aim to respond to all messages within one business day.
POLICY UPDATES
NovaLift may update this shipping policy from time to time. Any changes take effect immediately upon posting to our website and apply to all orders placed after the effective date of the revision.
Thank you for trusting NovaLift with your purchase.